McPen is a European chain distributor of stationery goods. They are one of the first small to mid-sized retailers who use a data-driven approach to business and enable equal access to data to all of their employees.
Embarking on their data-driven business journey, McPen realized that to excel in the stationery goods space, they would need to create a competitive advantage with a unique operational management system. In order to identify retail solutions specific to their business, they wanted to combine many previously unconnected data sources, and upgrade and speed up their reporting process.
Where Keboola came in
Assisted by the Ascoria team, our partner, McPen’s CEO Milan Petr configured the new system from scratch and without the help of a single developer. McPen began to pull data from sources like their POS, Frames and other retail sources, allowing everybody in the company to use this compiled and easily accessible data to find solutions to their real retail problems.
Focusing on lean operations and adding new features, Milan created a system that benefitted the entire organization. He knew that to effectively manage shifts in business, he had to involve every part of the organization in making decisions based on data. Leading by example, he developed and studied the system in detail to understand its impact on daily operations. He then provided access and support directly to the people on the floor to empower them to make necessary strategic decisions and improve their daily results.
Surprising benefits and results
Examined data showed that in order to maximize profitability, McPen needed to upsell customers. And while their biggest income comes from customers who spend between 200 and 500 CZK (around 8 to 20 USD), it is the 42% of all McPen customers spending up to 50 CZK (around 2 USD) who have the biggest potential for the upsell.